FAQ
Orders
Delivery takes place on average within 3 working days (7 working days for islands, Calabria and remote areas) with TNT courier.
For orders containing multiple items, shipments may be organized on different days and from different shipping centers.
Once your order has been shipped, TNT courier will send you an email with information to track your package and make delivery arrangements.
Weekend deliveries are not planned.
During holidays or periods with higher order volumes (sales, promotions, etc.) deliveries may be delayed .
Please contact customer service as soon as possible at customercare@abrahamindustries.it to request any changes.
If the change concerns the delivery address , depending on the status of the order, we will either change the address or contact the courier.
On the contrary, it is not possible to make changes to the ordered items , therefore, the order will be cancelled and it will be necessary to place a new one.
After registering your account at the following link , you will receive your welcome discount code via email.
This code must be entered in the appropriate field when placing the order, before payment.
In the product sheet of each item, the "Size Chart" is available to have a reference on the measurements corresponding to each size.
Check the item measurements , if available.
The models in the photos all wear size 42/M and are approximately 177cm tall.
The sizes indicated are Italian .
You can check the size conversion using the table.
For any doubts about the fit, contact customer service at customercare@abrahamindustries.it
VAT refunds are not available for orders placed online.
From the drop-down menu at the bottom left of the site you can view the countries active for shipping.
By selecting your country, the prices and conditions of sale for the relevant country will be displayed.
Payments
Cash on delivery is not available.
The available payment methods will be displayed during the order payment process.
After filling out and confirming all shipping information, click on Go to payment .
On the payment page, select the Multisafepay option.
You will be redirected to the checkout page where you can select the bank transfer payment method.
Follow the wizard and make the transfer from your home banking to the indicated IBAN.
The date to be indicated for the value of the bank transfer must be within three working days following the order.
The order confirmation email will be sent only when we receive the payment credit.
If the order is successful, the order confirmation email is immediate .
If the payment was made by bank transfer , you will receive this email only after the credit has been made . The credit usually occurs within seven days.
If the payment has been made but you do not receive the order confirmation, contact customer service at customercare@abrahamindustries.it
Returns
You are allowed to enter only one return request per order (even multiple items in the same order).
Returns can always be made regardless of ongoing promotions.
You must submit the return request within 14 days * from the order date (for orders placed in August and December the return period is extended to 30 days ) by filling out the form at the following link:
https://livianaconti.com/pages/resi-e-rimborsi
Since you can only request one return per order, you must wait until you receive all of your ordered items before submitting your return request.
Please note that orders containing multiple items may be shipped from different warehouses at different times. However, a single return request must be entered (even for multiple items in the same order) and a single shipment must be made, which will be sent to the returns center (the shipping address will be indicated on the prepaid label).
*If the return request is entered after the available days, you will be contacted by customer service for shipping instructions.
1) Enter the order number* with a hyphen between the letters and numbers (example: LC-1111)
2) Enter the email address used when placing the order
3) Select the products to return
4) Select the reason for the return for each item from the drop-down menu
5) Click on “Continue”
6) Check the box “Book courier collection”
7) Check that the collection address is correct and change it if necessary
8) Check the box to accept the privacy policy
9) Click on “Send Request”.
*The order number is indicated in the order confirmation email
If the return request has been submitted successfully, the return summary will be displayed.
In addition, you will receive an email confirming that your return request has been entered correctly.
Since this is an automatic email, it could also be delivered to your junk mail folder, so we suggest checking your Spam/Junk folders.
Once you have entered the return request, you will receive an email with the prepaid label attached and instructions for booking the collection or delivering it to an approved collection point.
If the email in question is not received correctly, not even in the spam folder, send a report to customercare@abrahamindustries.it
If the return contains multiple items, they must be placed in a single package and a single shipping label must be used.
A size/color exchange service is not available .
To receive a different size or color, return the item, which will be refunded within the expected time frame, and place a new order.
If you receive a defective item or a different item from the one ordered, send a report to customercare@abrahamindustries.it
In the email, attach some photos for the appropriate checks.
In case of failure to collect, the courier will carry out a new collection on the next working day .
If the courier does not collect the package again, contact TNT/Fedex customer service by clicking on the following link:
https://www.tnt.com/express/en_gc/site/home.html
By selecting the relevant country you will obtain information on Customer Service.
If you decide to ship the return yourself, at your own expense, the shipping address is:
DRESSCODE LOGISTICS SRL
14 BENJAMIN FRANKLIN STREET
41012 CARPI (MO) - ITALY
To check the status of your shipment, enter the tracking number on your shipping label (top left) in the appropriate field of the following link:
Refunds
Before issuing a refund, logistics must verify the conformity of the returned items.
For more information, see Paragraph 10 of the Terms of Sale: https://livianaconti.com/policies/terms-of-service
The refund will be issued within 14 days of receipt of the return and after acceptance of conformity by logistics.
If the return is found to be non-compliant , instructions on how to proceed will be provided by customer service via email.
Refunds are made by reversing the original payment for the order.
If the account used to make the payment is expiring or closed, it is necessary to send a notification at the same time as sending the return request to customercare@abrahamindustries.it
Once your refund is issued, you will receive a notification via email confirmation .
After receiving the email, depending on the payment method used for the order, it may take up to 10 days for the credit to appear on your home banking.
Please note that the refund transaction appears as a reversal of the original payment , therefore, it may appear on the same date as the order payment.
After the indicated days, if the credit is still not visible, please contact customer service at customercare@abrahamindustries.it
As per the conditions of sale, in case of return, any outward shipping costs will not be refunded.
On the contrary, there is no charge for return shipping.
When we issue the refund, Scalapay will send a confirmation email.
The refund will be made for the installments already deducted, while future installments will be automatically canceled.
For further information, please consult the Scalapay refund conditions by clicking here