Delivery is estimated within 5 working days (7 working days for remote areas).  

For orders containing multiple items, shipments may be organised on different days and from different dispatch centres. 

When the order is shipped the courier will send you an e-mail with the information to track the parcel. 

No weekend deliveries.  

Deliveries may be delayed during holiday and sale periods. 

If the order is not received within the specified delivery time, please contact
customer service at customercare@abrahamindustries.it

When the order is processed, one or more shipping confirmation emails will be sent.

This indicates that the order is ready and waiting for shipment.

You will then receive a tracking email from the courier in charge.

The tracking will show real-time updates on the status of the shipment, starting from the moment the package is entrusted to the courier.

If the tracking does not show any updates for more than three working days from receiving the courier’s email, please contact customer service at: customercare@abrahamindustries.it.

Please contact customer service as soon as possible at customercare@abrahamindustries.it to request any modifications.  

If the change concerns the delivery address, depending on the status of the order, we will be able to either change the address or contact the courier company.  

On the contrary, if the change concerns the items (size or colour), it will only be possible to modify the order only if it has not yet been processed. 

After registering your account you will receive your welcome discount code by e-mail.  

This code must be entered in the appropriate field during the checkout, before payment. 

On the product page of each item you will find the ‘Size Chart’ for the corresponding measurements for each size. Here you can also check the size conversion for your country.  Check the Clothes Measurements of the item, if available.  

The models in the photos are all wearing size 42/M and are approximately 177cm tall.  

The sizes shown are Italian.  

It is not possible to obtain a refund on VAT for orders placed online. 

From the drop-down menu at the bottom left of the site, you can see which countries are active for shipping.  

We are working on adding new destinations to the list.  We invite you to subscribe to our Newsletter to keep updated on future expansions.  

Prices are different depending on the country of destination. So, it is important to select your destination country before exploring the website to display the correct prices. Also, by selecting your country, you will see all the sales conditions updated for that country.

Orders containing multiple items may be shipped at different times and from warehouses in different locations.

For each shipment, a confirmation email with the details of the items included will be sent.

You will also receive a tracking email from the courier handling the delivery.

Sometimes, it may happen that some of the tracking information doesn’t show any updates.
In such cases, it’s possible that different warehouses in the same location have dispatched a single shipment, in which case only one tracking number will be active.

If all shipments show as delivered but you have not received all the items, please contact customer service at customercare@abrahamindustries.it.

Cash on delivery is not possible.  

During the order checkout process, the available payment methods will be displayed.  

After you have filled in and confirmed all the shipment data, click on Continue to shipping and then in the next step click on Continue to payment. 

On the payment page select Multisafepay.  

You will be redirected to the checkout page where you can select the bank transfer payment method.  

Follow the guided procedure and make the transfer from your home banking to the IBAN indicated.  

The transfer value date must be within three working days following the order.  

You will receive an order confirmation e-mail when we receive the payment.

If the order is successful, the order confirmation e-mail is immediate.  

If the payment was made by bank transfer, you will only receive this e-mail once the payment has been received. The transfer is usually completed within seven days.  

If payment has been deducted, but you do not receive an order confirmation e-mail, please contact customer service at customercare@abrahamindustries.it 

Only one return request per order is allowed (even several items from the same order). 

It is always possible to make a return, even during promotional periods.  

Return requests must be submitted within 14 days* from the order date (for orders placed in August and December, the return time is extended to 30 days) by filling out the online form.  

Please note that orders containing several items can be shipped from different warehouses at different times.  

As only one return per order is allowed, you must wait until you receive all the items ordered before placing the request. 

Once you have sent your return request, you will receive by e-mail a pre-paid label to print out with instructions on how to proceed with your return within a few working days. 

*If the return request is entered after the deadline, you will be contacted by customer service for shipping instructions. 

You can only send one return request per order (even for several items) within the allowed period.

Please note that items to be returned will only be accepted if they are intact, have not been used and have the original label.
For further information, please refer to the ‘Right of withdrawal’ paragraph of the sales conditions.

In case the return is found to be non-compliant, i.e. the products returned by the customer are damaged, used and/or dirty, you will receive an email from customer service with the next steps to follow.

1) Enter the order number* (example: LC-1111)

2) Enter the e-mail addressused for the order

3) Select the products to be returned

4) Select the reason for return from the drop-down menu for each item 

5) Click on Continue  

6) Check the Book courier pick-up box  

7) Check that the pick-up address is correct and change it if necessary.  

8) Check the box to accept the privacy policy  

9) Click on ‘Send request’.  

*You can find the order number in the order confirmation e-mail.  

If the return request is sent correctly, a return recap will be displayed.  

In addition, you will receive a confirmation e-mail. 

Since this is an automatic e-mail, it is possible that it will also be delivered to your spam mailbox, so please check all the folders. 

Once you have entered your return request, you will receive an e-mail with the pre-paid label and instructions for the pick-up within a few working days.  

During promotion periods, it may take longer to send the label due to the higher volume of requests. 

For a return containing several items, only one shipping label will be sent. 

If return requests for different orders are placed at the same time, only one shipping label may be sent. 

The items must all be placed in one box. 

Please note that only one return request per order is allowed once all items have been received. Therefore, we ask you to arrange a single return shipment using one label and packaging.

We recommend using the original packaging. If it is damaged or too small to fit all the items to return, you can use another neutral box.

Please print all the documents you received and stick the return label to the package, making sure to cover the outward shipment label. When the courier picks up the package, hand over the remaining documents according to its instructions.

If you wish to leave the return at a drop-off point (if this option is available), please contact customer service for further instructions. We still ask you to print the documents received and drop off the package at one of the points listed in the link provided.

A size/colour exchange service is not available.  

To receive a different size or colour, please return the item, which will be refunded within the time limit, and place a new order. 

If you decide/have to ship your return at your own expense the shipping address is:  

DRESSCODE LOGISTICS SRL  

VIA BENJAMIN FRANKLIN 14  

41012 CARPI (MO) - ITALY  

To check the status of a TNT/Fedex shipment, enter the tracking number on the shipping label (top left) in the field provided in the link below:  

https://www.tnt.com/express/en_gc/site/shipping-tools/track.html 

 In case of missed collection, the courier may try a new pick-up the next working day.   

If the courier does not collect again, please send a report to customercare@abrahamindustries.it.   

If you receive a defective/wrong item please send a report to customercare@abrahamindustries.it.  Please enclose some photos in the email for further verification.  

Before issuing a refund, logistics must check the conformity of the returned items.  

For more information, please refer to Paragraph 10 of the Terms of Sale. 

The refund will be issued within 14 days after return delivery to our logistics and after accepting the conformity.  

If the return is not in compliance, you will be notified via email by our customer service for further instructions. 

Refunds are issued by cancelling the original payment of the order.  

If the account used for the payment is expiring or has been closed, please send to customercare@abrahamindustries.it a notification when sending the return request. 

When the refund is issued, you will receive a confirmation e-mail. 

After receiving the email, depending on the payment method used for the order, it may take up to 10 days for the credit to be displayed on your home banking.  

Please note that the refund transaction is displayed as a cancellation of the original payment, therefore, it may be displayed on the same date as the order payment.  

After the indicated period, if the credit is still not visible, please contact our customer service at customercare@abrahamindustries.it.   

As stated in the conditions of sale, in case of a return, any outward shipping costs will not be refunded.  

Instead, no fees are charged for return shipping.  

When we issue the refund, Scalapay will send a confirmation email.  

The refund will be issued for instalments that have already been paid, whereas future instalments will be automatically cancelled.  

For further information please refer to the Scalapay refund conditions by clicking here.